Frequently Asked Questions

How do I choose the right size?

We recommend checking our size guide available on each product page. If you're between two sizes, we suggest choosing the larger size for a more comfortable fit.

What is the delivery time?

We process orders within 1-2 business days. Delivery time in Ecuador is 3-5 business days depending on your location.

Do you ship throughout Ecuador?

Yes, we ship to all cities in Ecuador. Shipping costs are automatically calculated at checkout.

How can I track my order?

Once your order is shipped, you'll receive an email with a tracking number so you can track your package.

Do you accept returns or exchanges?

Yes, we accept returns and exchanges within 30 days of purchase. The product must be unworn and with original tags attached.

What payment methods do you accept?

We accept credit cards, debit cards, and other secure payment methods through our platform.

Are the products good quality?

All our products are made with high-quality materials. Each garment goes through quality control before being shipped.

Can I modify or cancel my order?

You can modify or cancel your order within the first 24 hours. Contact us as soon as possible through our contact form.